General rental terms — Capo Rent a Car

These GENERAL TERMS AND CONDITIONS FOR VEHICLE RENTAL (hereinafter, "General Terms") shall govern the contractual relationship between Capo Rental Vlorë, a commercial company offering vehicle rental services under the brand "Capo Rent a Car" in the territory of Albania (hereinafter, "Lessor" or "Rental Company"), with registered office at Rruga Zenel Gjoleka, Vlorë, Albania, NIPT M566302202S, and the paying customer (hereinafter, "Lessee"), under which the former grants the latter the use of a vehicle (hereinafter, "Vehicle") for the term, price and other conditions stipulated by the parties in the rental agreement (hereinafter, "Agreement"), which shall be executed and signed at the Lessor's premises. In the event of any discrepancy between the content of any clause of these General Terms and the particular conditions signed between the parties, the latter shall prevail.

1. Subject of the agreement

The subject of this agreement is the rental, without driver, of the Vehicle described in the particular conditions of the Agreement for the private transport of passengers and their luggage, in compliance with all the General Terms set out in this document and described below. It is the Lessee's responsibility to carry a copy of this agreement in a visible place in the Vehicle at all times.

2. Rental period, pick-up (Check-Out), return (Check-In) and extension

The formalisation of the rental shall be conditional upon Capo Rent a Car's verification of the Lessee's compliance with the mandatory requirements set out in the Agreement. The minimum rental period is 1 day (24 hours) and the maximum shall be determined in the Agreement. Rental days are computed in 24-hour periods, with Capo Rent a Car granting a 60-minute grace period from the Vehicle's Check-In date and time as stated in the Agreement. Failure to meet this period shall entitle the Lessor to charge the rental amount from the end of the agreement until the Vehicle is returned, in accordance with the Current General Tariff, mileage, damage and a penalty for the economic loss caused, such amount being added each day, from the date on which the Check-In should have taken place until the return or recovery and preparation of the Vehicle. If the Vehicle is abandoned, in addition to the above, an amount shall be charged for recovery of the Vehicle plus all expenses and costs arising from its recovery. Performing the Check-In before the end of the period shall not entitle the Lessee to any refund of the price agreed in the Agreement, as it is considered a unilateral termination of the Agreement by the Lessee. If the Lessee fails to comply with any clause of the General Terms or particular conditions set out in the Agreement, the Lessor reserves the right to withdraw the Vehicle from the Lessee at any time, and the Lessor may claim damages. For operational reasons relating to Vehicle inspection, the Lessor reserves the right to replace the Vehicle at any time with another of similar characteristics, having previously informed the Lessee. Check-Out and Check-In shall take place at the Capo Rent a Car premises where the Agreement was signed, within the time periods and terms stipulated in the particular conditions of the Agreement. If the Check-In is not performed or the Vehicle is abandoned, the Lessee shall be charged an amount for the recovery of the Vehicle, plus all expenses and costs derived from the recovery, together with the rental days owed, in accordance with the Current General Tariff established on the Lessor's website or at its premises, for the periods from the time established in the Agreement as Check-In until the effective recovery and preparation of the Vehicle.

2.1. Extension of the Agreement

The Lessee must notify Capo Rent a Car, by telephone and/or by attending one of our offices, at any time before the end of the rental period established in the Agreement. The minimum period for extending an agreement shall be at least 1 day (24 hours) and may be extended subject to the particular conditions of the Agreement and the contracted Vehicle, subject to availability. Should the Lessee wish to keep the Vehicle for longer than initially agreed, the Lessee undertakes to obtain prior express authorisation from the Lessor and to immediately pay the additional deposit for such extension, the price applicable to the extended rental period being that indicated in the Current General Tariff established on the Capo Rent a Car website or premises, or other means deemed appropriate by the Lessor. Under no circumstances may the initial price serve as the basis for an extension. The Lessor reserves the right to deny extension requests for operational reasons. Use of the Vehicle once the rental period or its extension has ended shall be considered unauthorised use under clause 11 of this agreement, with a complaint being filed for misappropriation.

2.2. Late pick-up

Within the "Check-Out" time of the booking, Capo Rent a Car shall grant a grace period of 4 hours for picking up the vehicle at no additional cost. Once the grace period has elapsed, the Lessee may reactivate the booking within a maximum of 48 hours from the "Check-Out" time of the booking, always subject to availability and office hours. Reactivating the booking shall entail an additional surcharge unless otherwise specified by the particular conditions. The cost for this service is detailed in the attached Annex.

2.3. Pick-up and return outside business hours

Vehicle Check-In and Check-Out may be carried out within the opening and closing hours of the office selected in the booking. Check-In or Check-Out performed outside of those hours shall entail an additional cost. The cost for this service is detailed in the attached Annex.

3. Driver(s)

The Lessee and any additional drivers must be at least 19 years old and no older than 65. They must present a European ID card or Passport and a driving licence, both documents valid throughout the rental period, in physical format, legible and in good condition; photographic copies or photocopies will not be accepted. Where applicable, an international driving licence must be presented together with the current driving licence. It is the customer's responsibility to make the necessary checks to determine whether the driving licence is valid for driving in Albania. Conditions relating to the Young Driver extra (between 19 and 25 years old, both included) and additional drivers (second and third driver) are set out in clause 17. Only the person(s) identified and accepted by Capo Rent a Car in the rental agreement and/or any annex thereto is/are authorised to drive the Vehicle. Failure to comply with this condition shall result in legal action being taken by Capo Rent a Car, with claims potentially being brought against the principal Lessee.

4. Vehicle maintenance

The Lessee receives the Vehicle in perfect condition and shall keep it in good condition. No exterior or interior modifications are allowed; if any modification is made, restoration to the original state plus any damages shall be charged to the Lessee. Workshop repairs or replacement of parts may only be carried out with the prior express written authorisation of the Lessor. No repair expenses shall be reimbursed without the prior consent and acceptance by the Lessor of the quotation and the workshop performing the repair. In the absence of such express written consent, the Lessee shall be solely responsible for paying such expenses, both for workshop and parts.

4.1. Vehicle accessories

The Lessee shall receive the vehicle with the necessary documentation, tools, vest, warning triangles, chargers, etc., as well as the vehicle key. The Lessee must check these accessories at the time of vehicle delivery at the start of the rental and report any incident to the office before leaving. The Lessee undertakes to return these accessories in the same condition as they were delivered. If the accessories are not returned at the end of the rental agreement, the Lessee shall pay the value of the accessories not returned, as set out in the document attached to this agreement.

4.2. Cleanliness and condition of the Vehicle

The Lessee undertakes to return the vehicle clean, both inside and out. If the vehicle is returned in a condition requiring extraordinary cleaning, an extra cleaning fee shall be charged. The cost for this service is detailed in the attached Annex.

5. Vehicle identification

The Lessee must keep the Capo Rent a Car identifying stickers and licence plate frames on the rented Vehicle for identification purposes. The removal of these elements shall entail a surcharge for restoration plus payment of any administrative penalty imposed on this account. Under certain municipal ordinances, the Lessee must also keep visible at all times the document provided showing that the Vehicle is rented; failure to do so shall result in the Lessee assuming such penalty and paying the management fees set out in clause 12.

6. Lost and found items

The Lessee must remove all personal belongings from the Vehicle. The Lessor is not responsible for any item found in the Vehicle. Notwithstanding the foregoing, any item found in the Vehicle may be returned to the Lessee upon prior express written request to contact@caporentacar.com. In such cases, the Lessor shall charge a handling fee for shipping the items, in addition to the actual shipping costs, all of which shall be borne by the Lessee.

7. In case of breakdown or accident outside the agreed rental period

Once the contractual relationship between the Lessee and the Lessor (hereinafter, the Parties) has ended, the Lessee shall be responsible for 100% of the payment of repairs and expenses caused to the Vehicle.

8. Prices and tariffs

The prices of the Agreement shall be in accordance with the Current General Tariff available to the public at the premises, on the Capo Rent a Car websites or other means deemed appropriate by the Lessor, the content of which the Lessee expressly acknowledges having been made aware of prior to this Agreement, in particular those relating to the type of vehicle and class of agreement signed between the Parties. All prices are indicated and valued in euros (€). The price of fuel shall be detailed at the time the Agreement is signed; due to fuel price fluctuation it is not possible to state the value in these General Terms.

9. Coverages

The Rental Company offers different coverages with different tariffs. All Groups/Segments include Basic Insurance (CDW) and third-party civil liability (compulsory and voluntary), entailing a damage excess whose value depends on the category of the contracted vehicle, with categories differentiated into Groups/Segments (specified in the particular conditions of the Agreement).

If the optional coverage (CAPO PREMIUM COVER) is not contracted, a hold shall be placed on the Lessee's physical credit card for an amount ranging from €900 to €4,000 depending on the Vehicle's Group/Segment, as a pre-authorisation to cover the excess and any possible damage to the vehicle driven and stipulated in the rental agreement. If the Lessee returns the Vehicle in the same condition as it was collected, the held amount shall be released.

9.1. Additional coverages

9.1.1. Roadside Assistance Service (CAR)

This supplementary coverage covers, in the event of a domestic vehicle breakdown, a 24-hour telephone service via the following number: +355 68 895 5310, the change or replacement of the affected Vehicle, and roadside assistance via tow truck, arriving at the location of the incident as soon as possible. This additional coverage shall not apply if the incident is a consequence of negligence by the Lessee, or an accident or stoppage of the Vehicle caused by criminal offences or infractions committed with it, as specified in clauses 10.1 and 11. The cost for this service is detailed in the attached Annex.

9.1.2. CAPO PREMIUM COVER (CPC)

This additional coverage includes a waiver of the excess, as well as of the settlement fee in case of damages and Tyres and windows. The surcharge for this additional coverage depends on the group/segment according to the category of the vehicle specified in the rental agreement. The cost for this service is detailed in the attached Annex.

9.2. Deposit / Bond

Regardless of the contracted coverages, a hold will be placed on the credit card as a deposit, as a guarantee of compliance with the Lessee's obligations to Capo Rent a Car, as well as a guarantee of any liability arising during the rental period to be borne by the Lessee. Such deposit shall be made through a hold on the card; if no incident relating to the rental and/or the vehicle occurs, the pre-authorised or held amount will be released after the end of the agreement. The amount of the deposit is established according to the category/segment of the vehicle reserved with Capo Rent a Car, differentiated by GROUP 1 / GROUP 2 / GROUP 3 and GROUP 4. For more information on payment methods, see clause 18.

9.3. General exclusions of coverages and corresponding surcharges

None of the listed coverages include the following services related to vehicle damage: structural elements; underbody; interior and exterior equipment; and, depending on the coverages contracted by the Lessee, a roadside assistance charge may apply. This list is for information purposes only; due to its length we refer to the Annex attached to the agreement, which specifies in detail all possible damages, theft and/or losses and related services together with their respective prices. Said Annex is available to the public at the premises, on the Capo Rent a Car websites or any other means deemed appropriate by the Lessor, the content of which the Lessee expressly acknowledges having been made aware of prior to signing this Agreement. All prices shall be indicated in euros (€) and shall be those charged for possible damages, theft, losses and related services on the invoice issued in the Lessee's name. None of the coverage modalities shall cover damage to the insured Vehicle resulting from: wars, catastrophes and natural phenomena (hail, blizzards or others), terrorism, riot or uprising; actions by the Security Forces of the State; negligence by the Lessee; abandonment; accident or stoppage of the Vehicle due to criminal offences or infractions committed with it; and any other activity established in clauses 10.1 and 11. These damages and related services shall be borne by the Lessee. The coverage in no case covers personal belongings left, kept or transported in the vehicle.

10. In case of accident, criminal or vandal act (see clause 10.1) committed against the Vehicle, the Lessee is required to:

Report the incident to the police immediately.
Complete a friendly accident report according to the official template kept in the Vehicle, indicating at minimum the licence plate number, the name and address of the other party, the name of the insurer and, where possible, the insurance policy number.
Describe the accident concisely and accurately and, where applicable, note the names of any witnesses.
Not prejudge or admit liability for the accident.
Not abandon the Vehicle without taking appropriate measures to protect it from further damage, leaving it locked and not obstructing traffic.
Immediately inform Capo Rent a Car of the incident by calling the emergency phone: +355 68 895 5310.

In case of accident or criminal act, the Lessor shall not be obliged to provide the Lessee with another rental vehicle; in such case, the Agreement shall be considered terminated between the Lessor and the Lessee, and the Lessee shall pay all expenses arising from the Agreement to the Lessor. However, the Lessor may offer a new vehicle, under the circumstances current and in force at that moment, in order to replace the vehicle subject to the accident, criminal or vandal act. Capo Rent a Car is not responsible for damages or losses caused to goods or items transported. The Lessor is exempt from any damage or loss arising from the driving of the vehicle or in case of accident or incident during the rental period.

10.1. Examples of criminal or vandal acts committed against the Vehicle

Theft or robbery of the Vehicle.
Theft or robbery of exterior or interior parts of the Vehicle such as wheels, tyres or seats.
Forced theft causing damage to the windows or bodywork of the Vehicle.
Vandalism against the Vehicle.

The above list is provided for illustrative purposes only and is not exhaustive.

11. Unauthorised use of the Vehicle

It is the Lessee's obligation to use the Vehicle with due diligence and care, in accordance with its characteristics, complying with the applicable traffic regulations for motor vehicles. The Lessee shall take precautions at all times to avoid any situation that may cause damage to the Vehicle or harm to third parties. Any breach of the provisions of this clause shall be deemed unauthorised use. It is the Lessee's obligation not to allow any person other than those authorised under this Agreement to drive the vehicle, and the Lessee shall pay the charge for unauthorised use of the vehicle, the Lessee being directly responsible for any damage or harm caused to the vehicle or to third parties in such case. The Lessee shall be fully liable for damages caused to interior and exterior parts of the vehicle due to unauthorised use. In case of unauthorised use of the vehicle, the Lessee is obliged to pay all costs arising from such damages; the specified amount shall be charged to the Lessee's credit card, with the Lessee expressly consenting to this for all purposes. The Lessee's signature on the Agreement shall be deemed acceptance of the general and particular conditions specified in the agreement. Unauthorised use includes, but is not limited to, the following cases by way of example:

Participation in competitions.
Illegal races.
Driving without a licence or registration, or without the Lessor's authorisation.
Transferring the vehicle to a third party.
Pushing or towing any other vehicle.
Driving in places not suitable for public transport, such as beaches, racing circuits, etc.
Driving on roads that could cause damage to the underbody/sump of the vehicle.
Negligent behaviour in response to warning lights or signals on the vehicle dashboard, which the Lessee acknowledges being aware of by signing this agreement.
Transport of goods or animals in the vehicle.
Transport of furniture, except for vehicles designed for this purpose.
Transport of people or goods that directly or indirectly involves payment to the Lessee (e.g. using the Vehicle as an illegal "Taxi").
Subletting the vehicle.
Transporting a number of people or amount of luggage exceeding that authorised for the vehicle according to the number of safety belts.
Carrying luggage on top of the vehicle (roof racks are not authorised).
Leaving objects visible in the vehicle.
Soiling the interior of the vehicle.
Driving the vehicle in a state of fatigue, illness or under the influence of alcohol, medication or drugs.
Reckless driving.
Driving contrary to traffic regulations.
Driving the rented vehicle by a person not authorised in the agreement, whether as Lessee or additional driver.
Driving the vehicle outside the permitted territory established in clause 15 of these conditions.
Use of the vehicle after the end of the rental period.
Failure to use a baby and/or child seat when travelling with minors under 12 years old or any person under 135 cm in height.
SMOKING INSIDE THE VEHICLE IS PROHIBITED. All our vehicles are strictly non-smoking. In case of breach of this rule, and if deep cleaning is necessary to remove tobacco odours, an additional charge shall be applied on the invoice to cover the costs of restoring the vehicle to its original non-smoking condition.

12. Traffic offences

The Lessee shall be responsible for payment of fines generated during the rental period, and must inform the Lessor of any fine imposed on the Vehicle or driver during such period. The Lessor, to the extent permitted by applicable law, shall charge up to €25 for management expenses incurred in processing requests directed by investigating authorities or other third parties to the Lessor in relation to administrative offences, possible criminal acts or other unlawful acts committed during the rental period, per case. The payment of fines and their management is not included in any of the coverages that may be contracted, unless otherwise indicated. If the Lessor has paid the amount of a fine or other type of penalty committed by the Lessee during the rental period, the Lessee shall be responsible for such amount, which shall be charged to the same payment method presented by the Lessee at the time the agreement was formalised. If the authorities retain the Vehicle due to an act or omission by the Lessee, whatever the cause, the Lessee shall be liable and shall indemnify the Lessor for all expenses and loss of profit incurred for that reason.

13. Joint and several liability

All Lessees and/or additional drivers shall be jointly and severally liable for all obligations assumed by the Lessee in the Agreement and for all legislation applicable to it.

14. Fuel policy

At the time of booking, and depending on the tariff selected by the Lessee, one of the following options shall apply:

Full / Refundable: The Lessee shall pay 100% of the deposit at Vehicle Check-Out; at Check-In the Lessor shall verify the fuel level in the tank, and shall refund the remaining fuel according to the gauge in eighths, less the refuelling management fee.
Full / Full: At Check-Out the Lessor undertakes to deliver the Vehicle with a full tank; the Lessee likewise undertakes at Check-In to return it full. If the Lessor fails to deliver the Vehicle full, the Lessee may demand at the time of Check-Out that the Vehicle be delivered with a full tank; if not claimed at that time, the Lessee shall be deemed to agree. If, on the contrary, the Lessee fails to comply at Check-In, a refuelling management fee shall be charged plus the missing litres up to 100% of the tank.

If the vehicle has been refuelled incorrectly, a charge will be applied for the full refilling of the tank, plus an additional charge for the damage caused by the wrong fuel.

14.1. Electric vehicles

We guarantee that the vehicle will always be delivered with at least 60% charge. There is no need to return it with a minimum battery level; no charge will be made based on the battery level. The Lessee undertakes to strictly follow the charging instructions for the electric or plug-in hybrid vehicle. The use of charging cables or other accessories not authorised by Capo Rent a Car for the vehicle or the corresponding charging point is strictly prohibited. The Lessor is not responsible for any possible inability to recharge the vehicle at the charging points. At the end of the booking, the supplied charging cables must be returned with the vehicle. Failure to do so will result in the Lessor charging the Lessee for the cost of the missing accessory.

15. Permitted territory

Below is the list of countries and territories authorised for the circulation of our vehicles:

Austria, Belgium, Bosnia and Herzegovina, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Italy, Kosovo, Monaco, Montenegro, Netherlands, North Macedonia, Norway, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Circulation in the following countries is prohibited:

Belarus, Bulgaria, Moldova, Ukraine, Romania, Russia, Turkey, United Kingdom.

If your destination is not in the lists above, please consult our office when picking up the vehicle.

Territorial restrictions may vary depending on the country of vehicle rental.

In case of cross-border travel, the Lessee shall contract the "CROSS BORDER ALBANIA" supplement, which is mandatory to cross borders. In addition to the supplement, a fee shall be paid at the border, as established by jurisdictional regulations, known as Green Card, which is equivalent to the days spent outside Albanian territory. This fee, imposed by the country's authorities, shall vary depending on the period, from 14 days to 365 days. This supplement acts as an extension of the conditions agreed in the rental so that they are in force in countries adjacent to the country of pick-up, provided it is not one of the countries indicated above, understanding the contracted coverage and the agreed liability in the applicable excess (provided the vehicle is used as authorised and the present General Terms are not breached, nor the requirements and conditions established in the traffic regulations applicable in the country of driving, including holding the necessary permits to circulate outside the national territory, having the required documentation and complying with applicable toll rules and rates. In any case, the Lessee shall be solely responsible for knowing and complying with such requirements). Failing to contract this supplement, the Lessee shall assume full responsibility for the amount corresponding to any extra charge that may be incurred by the vehicle, repatriation costs and/or the full cost of the vehicle, as well as, where applicable, compensation for damages caused.

The vehicle may not be loaded or transported on any means of transport without prior express written authorisation from the Lessor. Some of our vehicles are equipped with geolocators and if it is detected that they have exceeded the permitted territory through fault or negligence, this shall be considered a breach of the Agreement, with the present agreement being immediately terminated for contractual breach by the Lessee, subject to a penalty for the amount established in the attached Annex under the heading "Cross to non-permitted territory", and the Lessor may also claim compensation from the Lessee for damages caused, exceeding such amount if the damages are greater.

16. Mileage

Unlimited mileage within Albanian territory during the rental period. If the vehicle is used once the rental period has ended, an additional charge shall apply for excess mileage.

17. Extras

The Lessor offers different types of extras to complete the customer experience. The cost of these services is available in the extras table attached to this agreement.

17.1. Young Driver

This extra allows young drivers aged between 19 and 25 with a valid driving licence to rent a vehicle with our company and enjoy the same freedom and convenience as drivers of legal age. If the driver is a novice driver with less than one year of experience with the driving licence, it shall be the Lessee's responsibility to carry the identification required in the country where they will drive. The cost for this service, established according to the Group/Segment of the vehicle stipulated in the agreement, is detailed in the attached Annex.

17.2. Additional driver

An optional extra so that a second and/or third person may drive the vehicle. The cost for this service is detailed in the attached Annex.

17.3. Child / baby seats

If minors with a height equal to or less than 135 cm are to be transported, the Lessee must provide approved child restraint systems. If these systems are contracted with Capo Rent a Car, it shall be the Lessee's responsibility to ensure their correct installation in the rented vehicle and their proper use. The Lessor assumes no responsibility for personal injury and/or material damage, direct or indirect, arising from the installation, lack of verification and/or incorrect use of the restraint system by the Lessee. Loss and/or breakage is not covered by any of our coverages.

18. Payment

All services shall be paid in advance by credit card (VISA or MASTERCARD), debit card or cash at our premises. For security reasons, a bond shall be pre-authorised in accordance with the conditions established in clauses 9 and 9.2. Payment for bookings via our website may only be made by the credit or debit cards indicated above. The method of capturing the bond and the excess shall only be carried out by the physical credit card provided to the Lessor by the Lessee or the additional driver appearing on and signing the Agreement. If cash is used as a form of payment, for security reasons it shall be required to block the full amount of the excess on a physical and valid credit card in the name of the Lessee or additional driver to cover possible additional charges. If no incident occurs with the vehicle during the rental period, the pre-authorisation of the excess and bond made on the card provided by the customer shall be released. This release shall be made automatically upon the closing of the agreement; in some cases this return may take several business days depending on the bank and transaction processing.

19. Currency

The rates established by the Lessor are valued in euros (€), and may be converted to any other currency through an official converter, with the Lessor not being responsible for any conversion errors. Payment may be made at all our premises in the currency contracted, only with the credit cards established in the previous clause.

20. Taxes

All prices detailed in the tariffs include applicable taxes under current Albanian legislation. The Lessor is exempt from the payment of any other fee or tax that any state, regional or local authority may establish during the course of this Agreement.

21. Jurisdiction and applicable law

This agreement is governed by the legislation of the Republic of Albania. The Parties expressly submit to the competent Courts and Tribunals of the country for any incidents and issues arising from this agreement, except for those relating to Consumer matters, which shall be governed by the jurisdiction established in their own regulations.

21.1.

In accordance with applicable regulations on online dispute resolution for consumer matters, the Parties may resort to the official online dispute resolution platforms where applicable.

22. Cancellation policy

All cancellations shall be made by the following means, depending on the case:

If the cancellation is authorised by the tariff conditions, it must be made by telephone at +355 68 895 5310. In case of force majeure (natural disaster, wars, attacks, death or serious illness of the Lessee, their parents, siblings or children) duly accredited, the cancellation must be managed via the email contact@caporentacar.com, attaching the relevant supporting documentation.

In Non-Refundable Tariffs, no refund of any amount shall be made except for the force majeure reasons mentioned above.

Capo Rent a Car is entitled to update these General Terms and, therefore, to make modifications to the services it deems appropriate. Capo Rent a Car shall inform the customer/Lessee with due notice of the intended modifications, so that the latter may duly exercise their right to reject such modifications applicable to the remainder of the contractual term in progress.

The aforementioned communications between Lessor and Lessee must be made using suitable means of communication, leaving written record of them and always within a reasonable timeframe.

If within 15 days from the date on which Capo Rent a Car communicated the modification to the Lessee no response is received, such modifications shall be deemed accepted.

23. Customer service and complaints

If you wish to make any suggestions on the improvement of our services, we are at your disposal at contact@caporentacar.com, and all our premises also have official complaint forms which will be kindly provided to you upon request to our staff. We value your comments and strive to continuously improve our offer based on the opinions of our customers.

24. Framework agreement

These conditions have the character of a framework agreement, applying to any rental agreements entered into by the same Lessee with Capo Rent a Car.

25. Translation

The Lessee is entitled to receive a copy in an official language of these General Terms, and this shall be noted in the versions drafted in other languages, with information provided at our premises on which languages are available at that time. In case of discrepancy, the prevailing version shall be the one drafted in English.

26. Privacy policy

26.1. Processing of personal data

In accordance with EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and other applicable regulations, the Customer is informed that the personal data collected for the contracting of our products and services shall be processed by Capo Rental Vlorë as Data Controller (hereinafter, the "Controller").

26.2. Purpose and lawful bases for processing

The personal data collected will be processed for the execution of the rental agreement and all services and products related to it, as well as the prior arrangements to formalise the agreement. The lawful bases for the different processing operations are the execution of the agreement, the consent given by the Customer, compliance with legal obligations and the legitimate interest of Capo Rent a Car.

The Customer is informed that some of the Capo Rent a Car vehicles are equipped with geolocators. The geolocation data will be processed for the purpose of recovering the vehicle and for monitoring driving within the "Permitted Territory" (Clause 15), all based on the execution of the agreement signed between Lessor and Customer.

26.3. Recipients

The data of the data subjects shall not be transferred to third parties, except as required by law, with their consent, to fulfil our contractual obligations and to satisfy our legitimate interests.

26.4. Third-party data

If personal data owned by third parties is provided, the Customer states that they have the consent of those affected, having previously informed them of the content of the present information relating to data protection and of the Controller's Privacy Policy.

26.5. Rights of the data subject

Data subjects may exercise their rights of access, rectification, restriction, erasure, objection, portability and, where applicable, not to be subject to automated individual decisions, by writing accompanied by a copy of their identification document and addressed to the address indicated at the beginning of these General Terms or to the email: contact@caporentacar.com.

Data subjects may also file a complaint with the competent supervisory authority of the Member State where they reside, where their place of work is located or where the alleged infringement has occurred.

26.6. Additional information

Data subjects may consult additional and detailed information on the processing that Capo Rental Vlorë performs of their personal data in the Privacy Policy, located on our website.

Last updated: 18 May 2026 — Capo Rental Vlorë · NIPT M566302202S · Rruga Zenel Gjoleka, Vlorë, Albania